My Reflection- First and Second week of my internship.

First and second week passed in the glimpse of an eye. I’ve learned substantial things and gained knowledge about the processes tenants and our department has to perform. As the internship commence from January to March, where Chinese New Year holidays and many of the companies would be having their annual dinner, tenants have to write in to Sunway Retail Group to have approval for these events.

Approval Letters from Sunway Retail.

In the Leasing (Tenancy Admin) department, i have observed that Sunway has a good operating system but yet sometimes too tedious for acknowledgment purposes. For Example: A tenant wrote in requesting for closure for Chinese New Year, a formal letter has to produce for them and also for us for recording purposes. Before that even happens, the letter has to go through 5 main stages before sending out. First, it will be typed out and send to Tenancy Admin’s superior for checking then to the 4 main departments, which are Leasing and Accounts department, then to COO AND CEO. In my opinion, this procedure is somehow good and also has its bad. 

After the letter has been signed by all departments, here comes to what I do during my internship. The letters arrived on my table and I have to Photostat to all the C.C.’s that is on the letter. Then, I have to go to all the various departments for acknowledgement ‘’chop’’ for verification purposes. After that, I will have to put the entire formal letter to the envelope and send it out! It sounds so simple, but when action is taken, you will feel the tediousness! 

Work does not stop there; there will be one copy for us too. My job is to scan it and put it in the E-Filling system which is currently new for Sunway. E-filling system is documents are no more physically touched but everyone could find them in the online basis. With the occupancy of 800 tenants in Sunway, it's sometimes too tedious for 2 person to complete everything. 

Besides the processes, i am able to learn about different kinds of documents such as correspondence, E-Memo,Minutes, Tenancy and Guarantee Agreement,  Letter of Offer and Letter of Acceptance, Company Form, Company Profile. I've taken some time to look through on how these letters go about and the importance of it in the filling system.