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Tuesday, 31 May 2011

MIS Lecture- Undercover Boss

Mr Christopher Lim played a video about Undercover Boss, of the organization 7-Eleven.I rather find that video was interesting and i learned quite alot from it.



The video briefly describes the CEO of 7-eleven wanted to know more about the issues faced,the employees that is employed. The CEO went undercover as an employee and went to many different 7-eleven to observe and learned.

Lesson learned from the video:

1.Great employee makes an organization good.
2.Bosses who willing to listen make a difference in the company

After the video, Mr Christopher asked us to identify what makes an good employee and boss.

Some of the characteristic of an good employee are:
1.Passion for work
2. Willing to go and extra mile
3. Relationships between customers and bosses

Some of the values of a good boss are
1.Listen
2.Assertiveness
3.Able to see beyond the job,as in ability of an employee

I agree with Mr.Chris that a degree that we are taking now should change perception towards what we originally think and changes of thinking is for the better.

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